MWADB Technical, values your privacy and is fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our maintenance and technical services in Dubai. By using our website, you consent to the practices described below.
1. Information We Collect
Personal Information: When you request a quote, book a service, or contact us via phone/WhatsApp, we collect necessary details such as your name, email address, phone number, and physical property address in Dubai.
Usage Information:
We automatically collect non-personal data about your visit, such as your IP address, browser type, device information, and the pages you navigated on our website to help us improve user experience.
2. How We Use Your Information
We use the collected information strictly for business and operational purposes, including:
Dispatching our technicians to your location for service execution.
Providing transparent quotations, invoices, and customer support.
Communicating updates regarding your AMC contracts or scheduled maintenance.
Improving our website layout, service offerings, and security.
3. Cookies Policy
To enhance your browsing experience, our website uses “cookies” (small data files stored on your device). These cookies help our site load faster, remember your preferences, and allow us to analyze traffic patterns. We do not use cookies to collect sensitive personal data. You can choose to disable cookies through your web browser settings, though some parts of our website may not function optimally without them.
4. Sharing of Information
We respect your privacy and do not sell your personal information to third parties. We may only share your data under the following conditions:
With trusted service providers or subcontractors who assist us in delivering our technical services (they are bound by confidentiality).
With UAE law enforcement or government authorities if required by law, or to protect the safety and rights of our staff and business.
5. Data Security & Retention
We implement strict physical and digital security measures to protect your personal information from unauthorized access. We retain your service history and contact details only for as long as necessary to provide ongoing support, honor warranties, or comply with UAE legal accounting obligations.
6. Your Rights
You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate information or ask us to delete your data from our active marketing and contact lists at any time.
7. Changes to This Policy
We reserve the right to update this Privacy Policy as our services or legal requirements evolve. Any changes will be posted on this page, and the updated policy will be effective immediately.
8. Contact Us
If you have any questions or concerns regarding these privacy policy, please contact us.